Frequently Asked Questions

The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (i.e. when renewing), the address will be saved in our licensing database and becomes public information.

Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.

You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Call Center at (850) 488-0595 for assistance in changing your email address.

Accounts are locked after 5 failed login attempts. You must close your browser and wait one hour before attempting to login again.

Check your email account’s junk mail folder. If the temporary password email is not in your junk mail folder, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.

*Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service log-in page. If you cannot remember your password, you can select the Reset Password button to have a new password emailed to you.

You may request to be placed on the Boards Interested Parties list. The Board routinely sends out Agenda Outlines to interested parties 7-10 days prior to an upcoming board meeting. Copies of the full “public” agenda are also available, but are subject to a duplication fee.

To obtain an electronic listing of active and inactive licensee’s mailing addresses and license status for DOH/ MQA regulated professions use our Licensee Data Information service. Please note: The department does not maintain email addresses, fax or telephone numbers in the normal course of business.

Section 119.083(4), F.S., requires only that the agency provide electronic data in some common format such as, but not limited to, the American Standard Code for Information Interchange (ASCII) text format. Therefore, the download files provided on this page are formatted as ASCII text, pipe delimited.

Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, which are confidential and exempt from s. 119.07(1), F.S.,. will be withheld pursuant to Chapter 456, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C)(vii)(1).

Go to Continuing Education to review the current continuing education requirements

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

• Open Internet Explorer and select ‘Tools’ from the top menu bar.
• Select ‘Internet Options’ from the drop down list.
• Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
• From the ‘Security’ tab window click on/select ‘Medium’.
• To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
• From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.