Frequently Asked Questions

The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595.

Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

The e-Renewal system will allow you to submit a “change of status” application. Please note that you are required to complete the “renewal” application also. This is a two-step process. If you are wanting to reactivate your license, please contact the board office at info@floridasrespiratorycare.gov.

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.

• Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.
• Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.
• Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03
• There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.
• Be sure that all credit card data fields are completed.

Once you are logged into Online Services, select Update Address link from the side navigational menu.

Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

The profile contains required and optional information from the practitioner. Required information includes:

• The practitioner’s education and training, including other health-related degrees, professional and post graduate training specialty
• The practitioner’s current practice and mailing addresses
• The practitioner’s staff privileges and faculty appointments
• The practitioner’s reported financial responsibility
• Legal action taken against the practitioner
• Board final disciplinary action taken against the practitioner
• Any liability claims filed against Podiatric Physicians which exceed $5000
• Any liability claims filed against M.D.s and osteopathic physicians which exceed $100,000 Optional information may include committees/memberships, professional or community service awards, and publications the practitioner has authored.

The Division of Quality Assurance is now issuing electronic licenses, which enables you to download a PDF copy of your license within two business days. The license can be retrieved in the License Documents menu of your MQA Online Services Portal account. To learn more, please visit the electronic licensing webpage at https://flhealthsource.gov/electronic-licensing/.

You may submit your request and payment online by visiting the Department’s License Certification webpage.

Make cashier’s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested.

• Include name and address where verification is to be sent
• Verification of Licensure order form
• Non-Licensure Verification order form Mail your request and fee to:Division of Medical Quality Assurance
  Licensure Support Services Attn: License Verifications
  P.O. Box 6320
  Tallahassee, FL 32314-6320

Other Important Information:

• Requests for licensure verification received without the appropriate fee will be returned unprocessed to the sender.
• The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt. Please check your deadline dates before you submit your verification request.
• Release forms from the licensees are not required for verifications.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Section 119.071, Florida Statutes, and will be withheld pursuant to Section 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1).

UPDATE ADDRESS ONLINE:

• Login to online services by selecting your profession from the dropdown menu and entering your User ID and Password
• Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.
• If you do not have your User ID and Password, click on “Get Login Help“.
• Select “Update Addresses” on the left side of the page
• Enter the new address information
• Once you have entered your new address, click on “Process”. You will receive a confirmation page that displays the updated address.

About Your Practice Location Address: The practice location address will display on the Internet and your license. Your practice location must be a physical location address and must not include a Post Office box. The mailing address will only display on the Internet if you have not provided a practice location address to us.

Establishment/Facility Name or Address: If the name or address change is for a facility that has changed location, a licensure application must be submitted. See your profession’s web page for additional information.

UPDATE ADDRESS BY MAIL: If you prefer to change your address by mail, please complete the Change of Address form. Written requests for address changes must include your name, profession, license number, old address, new address, date of birth, last four digits of your social security number, and your signature.

PROCESSING TIME: If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours.

The Division of Medical Quality Assurance is now issuing electronic licenses, which enables you to download a PDF copy of your license within two business days. The license can be retrieved in the License Documents menu of your MQA Online Services Portal, https://mqa-vo.doh.state.fl.us/datamart/voservicesportal account. To learn more, please visit the electronic licensing webpage at https://flhealthsource.gov/electronic-licensing/.